Refund Policy

Refund and Dispute Resolution Policy

1. Refund Policy

At Fashoinsto, we are committed to ensuring customer satisfaction with our products and services. If you are not entirely satisfied with your purchase, you may be eligible for a refund, subject to the terms and conditions outlined below.

1.1 Eligibility for Refunds:

  • Refund requests must be made within 10 days from the date of purchase.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase is required to process any refund request.
  • Certain items, such as personalized products, perishable goods, or digital downloads, may be exempt from refunds unless defective.

1.2 Refund Process:

  • To initiate a refund, please contact our customer support team at fashoinsto@gmail.com with your order details and reason for the request.
  • Once your request is received and reviewed, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 10 business days and credited to the original payment method.

1.3 Partial Refunds and Restocking Fees:

  • Partial refunds may be granted in cases where items show signs of use or are missing original components.
  • A restocking fee of 10% may be applied to returned items, depending on the condition and type of product.

1.4 Non-Refundable Items:

  • Gift cards, downloadable software, and subscription services are non-refundable.
  • Items marked as final sale or clearance are not eligible for refunds.

2. Dispute Resolution Policy

In the event of a dispute arising from a transaction or service provided by Fashoinsto, we are committed to resolving matters in a fair, timely, and professional manner.

2.1 Informal Resolution:

  • Customers are encouraged to contact our customer service team at fashoinsto@gmail.com to seek an amicable resolution before escalating a dispute.
  • We will make every reasonable effort to address concerns within 10 business days.

2.2 Mediation and Arbitration:

  • If an informal resolution is not achieved, disputes shall be resolved through mediation or arbitration, as required by applicable law or contractual agreement.
  • The parties agree to engage in good faith negotiations before seeking legal action.
  • Arbitration proceedings shall be conducted in accordance with the rules of [Arbitration Association Name], and the decision shall be binding on both parties.

2.3 Governing Law and Jurisdiction:

  • This policy shall be governed by and construed in accordance with the laws of United States.
  • Any legal proceedings shall be brought exclusively in the courts of United States.

2.4 Chargebacks and Fraudulent Claims:

  • Unjustified chargebacks or fraudulent refund claims may result in account suspension and legal action.
  • We reserve the right to dispute chargebacks with the relevant financial institution and provide supporting evidence to contest claims.

By purchasing from Fashoinsto, you acknowledge and agree to this Refund and Dispute Resolution Policy. If you have any questions, please contact us at fashoinsto@gmail.com before making a purchase.